David P. Saia
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Motio, Inc., Senior Technical Writer, Jan. 2013 - present
  • As the first and only full-time technical writing staff, I am creating and documenting procedures and standards for a technical writing function in the company.
  • Gradually moving all documentation into Adobe Technical Communications Suite 4 (FrameMaker 11, RoboHelp 10) from various other sources (FrameMaker 8, MS Word, hard-coded documentation within a product)
  • Developed a 1.0 administrator's guide for a new product offering.
  • Standardizing style tags for PDF documentation as preparation for moving to Structured FrameMaker (and then, to DITA)

Potlikker.com, Technical Writing Consultant, Jan. 2008 - present
For client Wirefilter (Riyadh, Saudi Arabia [remotely]) 1/11 - present:
  • Updated Administratorís Guide for a URL-filtering network appliance
  • Created network diagrams for deployment options
  • Edit business documents as needed

For client Tsirigo's Orbit (Alameda, CA [remotely]) 1/09 - present:
  • Maintained and enhanced clientís web presence using HTML, JavaScript, and PHP5
  • Customized clientís WordPress blog theme; added and configured several widgets and plug-ins.

For client Trend Micro, Inc. (Cupertino, CA and Taipei, Taiwan [remotely]), 1/08 - 12/09 and 06/10 - 01/11
  • Prepared single-sourced documentation for email encryption offering
  • Planned, created, updated, and maintained online help, Getting Started guides, API documentation, and other developer and end user documentation
  • Worked with development manager and localization (L10N) team to ensure that L10N teams have all necessary files and helped to troubleshoot any technical issues arising from source files or deployment
  • Created and manipulated graphic files as needed to produce high-quality documentation
  • Used FrameMaker 8.0, RoboHelp 7 (and X5), and Adobe Acrobat 3D to create state-of-the-art documentation deliverables

Matrix Resources, (Dallas, Texas) Apr. 2007 - Feb.2008 and May 2011 - July 2012, Web and Technical Writing Consultant
For client VHA, Inc. (Irving, Texas) 5/11 - 6/12
  • Updated content and format of SharePoint-driven internal and external websites in the field of Heathcare IT
  • Migrated SharePoint dashboards and other elements to SP 2010 from SP 2007 and from classic ASP
  • Migrated flat HTML website into classic ASP, applying new design and div-based layout

For client VHA, Inc. (Irving, Texas) 5/11 - 6/12
  • Wrote policy and procedures documentation for a SharePoint 2010 installation

For client Agile Software (Irving, Texas) 6/07 - 2/08
  • Plan for and write user guides for product lifecycle management software
  • Interview subject-matter experts and write and revise content based on those interviews
  • Modify and maintain FrameMaker 7.2 templates

For client SensorLogic, Inc. (Addison, Texas) 4/07 - 7/07
  • Produced entirely wiki-based documentation for an open-source developer community
  • Interviewed subject-matter experts and wrote and revised content based on those interviews
  • Administered and implemented new functionality in an Atlassian Confluence wiki installation

Trend Micro, Inc. (Taipei, Taiwan) Oct. 2004 - Mar. 2007
Technical Writer
  • Wrote technical manuals for software administrators who use our network security products
  • Daily use of FrameMaker 7.1 and RoboHelp X5
  • Regularly worked closely with Quality Assurance and R&D teams to produce accurate documentation sets that met our customers' needs
  • Major documentation work, in reverse chronological order:
    ·  InterScan Gateway Security Appliance 1.1 Deployment Guide, Administrator's Guide,
        Firmware Update Guide, and Online Help
    ·  Client Server Messaging Security 3.5 Quick Tour (an HTML-based tutorial)
    ·  InterScan VirusWall 6 for Linux Getting Started Guide, SMTP Configuration Guide,
        HTTP Configuration Guide, and Online Help
    ·  ServerProtect 2.5 for Linux Getting Started Guide, Online Help, and readme file
    ·  Damage Cleanup Services 3 Administrator's Guide, Online Help, and readme file
  • Served as the lead technical writer in the Small and Medium Business segment
  • Performed technical edits and peer reviews of other writers' work
  • Served as a resource for issues of grammar and style

Hess Educational Organization (Taipei, Taiwan) Oct. 2003 - Mar. 2004
Curriculum Writer
  • Developed test for Junior High English course
  • Primary author, English reading book, Stanley Learns to Duck, Step Ahead series
  • Wrote chapter in Cultures & ME, Hess Modern English Series
    Note: Took leave of absence to care for family member who was terminally ill

Hess Language Schools (Taipei, Taiwan) Sept. 2002 - Aug. 2003
Native-Speaking English Teacher,
  • Taught English language speaking, reading, and writing to Taiwanese children aged 5 to 17

Contract Web Developer (San Francisco, CA) June 2000 - Aug. 2002
For client Western Multiplex Feb. 2002 - Mar. 2002 (via Aquent, Inc.)
  • Built HTML pages from design comps
  • Implemented and enhanced DHTML navbar
  • Using VBScript, implemented ASP functionality to dynamically load form elements

For client WeddingChannel.com June 2000 - Apr. 2001 (via Aquent, Inc.)
  • Implemented new functionality in Java/Oracle-driven site using HTML, DHTML, ASP scripting, Java Server Pages, XML, Jscript, and JavaScript
  • Key contributor in large-scale project integrating two sites, one MS/IIS/NT/ASP/Java and the other, Solaris/Apache/CGI/Java into one seamless site. Primary responsibility: implementing unifying dynamic top navigation bar (DHTML, JSP, XML)
  • Built dynamic pages (ASP) from spec, revised UI variables tool for customized rendering of interface variables

For client Terrawave Communications, Sept. 2001 - Oct. 2001 (RHI Consulting)
  • Using VBScript in an ASP environment, implemented feature to link Crystal Reports to company intranet as soon as they are deposited in a given directory
  • Revised ASP pages, fixed Intranet bugs re: NT permissions, etc.

Rapid Logic, Inc. (Alameda, CA) Nov. 1999 - May 2000
Web Developer
  • Implemented server-side includes (SSI) in company website to greatly ease site maintenance
  • Installed Apache web server on Linux, including configuration for SSI
  • Modified Perl scripts for traffic analysis and forms/e-mail handling
  • Wrote Perl scripts to determine peak data transfer rates
  • Drafted Web Development plan and strategic planning documents
  • Significantly enhanced usability of company Intranet, including use of JavaScript, CSS-P, and DHTML

CareGuide.com (San Francisco, CA) Aug. 1998 - Nov. 1999
(Webmaster, Aug. 1998 - Aug. 1999; Senior Web Developer, Sept. 1999 - Nov. 1999)
  • Grew Web Development team from one staff to four full-time equivalents
  • Implemented database-connectivity code for highly interactive Web application/site
  • Used embedded Perl to build highly dynamic page elements
  • Developed ability to update content on scores of partner sites simultaneously
  • Upgraded our ability to incorporate look and feel of partner sites into cobranded sites
  • Wrote UNIX (Linux) shell scripts to automate the bulk of the cobrand production
  • Managed documentation of our production processes, using contract technical writer
  • Created Quality Assurance procedures to maintain quality standards for each site developed

Technical Writing and Web Consultant, Aug. 1997 - July 1998
  • Designed, planned, and implemented 100-page commercial website, including contracting out with CGI programmer for back-end functionality
  • Updated and maintained existing websites with new content. Upgraded new partner sites to match their look and feel. (CareGuide.com)
  • Interviewed System Engineers for technical information. Updated Command for Windows NT Agent Guide and release notes. (Boole & Babbage)
  • Edited transcripts of seminars on software localization and internationalization for an audience of technical end users. (SimulTrans)

Remedy Corporation (Mountain View, CA) Mar. 1997 - Aug. 1997
Senior Technical Writer
  • Wrote HTML documentation: Installation and Licensing sections of ARWeb for UNIX
  • Created web pages with style recommendations for HTML documentation and notes on localization seminar for internal use

One-year Sabbatical/Travel Writer, Dec. 1995 - Dec. 1996
  • Wrote 100+ travel narratives while traveling throughout Southeast Asia

National Science Foundation (Arlington, VA) July 1993 - Nov. 1995
Supervisory Technical Publications Editor
  • Supervised two full-time staff and coordinated the work of several contractors and one intern
  • Oversaw development of RADAR, a critical LAN-based management information system, including requirements analysis, stress and beta testing, and rollout. Went into source code and debugged program.
  • Reduced overall publications turnaround time by 46% and error rates for Data Brief publications by 85%
  • Re-engineered numerous production processes
  • Established for the first time a desktop publishing function in the Division (using Adobe PageMaker). Set a new standard of professionalism for the appearance of our publications.
  • Redesigned agency publications. Established standards for editorial style and page design.
  • Wrote SRS Format Specifications for Tables and Charts to set out agency standards to improve document consistency and usability
  • Co-authored interagency task force report: Electronic Dissemination of Statistical Data

U.S. International Trade Commission (Washington, DC) Oct. 1988 - July 1993
Writer-Editor, Technical Publications
  • Edited technical investigative reports authored by writers from multiple departments
  • Held U.S. government security clearance
  • Wrote style guides and revised Rules for Tables and Figures specifications manual
  • Expert knowledge of GPO Style Manual, proficient with Chicago Manual of Style and Associated Press StyleBook
  • Developed and taught course on technical report writing, including use of our in-house style, report format, and onscreen editing
  • Developed comprehensive system of macros to move our editing work from blue-pencil and paper to entirely electronic. System was implemented for all agency editors to use.

Union Labor Life Insurance Co. (Washington, DC) Aug. 1987 - Oct. 1988

Clean Water Action (Washington, DC) June 1987 - Aug. 1987
Canvasser (fund-raising)

Java Server Pages, PHP4, 5, Linux shell scripting (bash); ePerl, Active Server Pages, XHTML 1.0, HTML 4.1, 4.0, 3.2, CSS1, CSS2, CSS3, JavaScript, Jscript, DHTML, Perl, VBScript, familiarity with C and Java

IBM PC compatibles, Apple Macintosh, Sun Workstations, Windows 9x/NT/2000/XP SP2, UNIX (Solaris 2.5, S.U.S.E., Redhat Enterprise Edition 4, CentOS, Mandrake, Knoppix, and FreeBSD distributions of Linux), Apache, MS IIS

Professional Training: Java Language Programming, January 2001, Perl Programming, April 2000 (Sun Educational Center)
1988 - 95: Numerous computer courses, including Structured Programming Techniques and Introduction to C Programming. Contracting Basics, Managing the Publications Department, STC Annual Conference
Professional Associations: Senior Member, Society for Technical Communication; Washington Independent Writers; Instructor, The Writer's Center (Bethesda, MD)

Graduate Studies in Writing, Emerson College, Boston (Teaching Assistantship)
B.A., English, Louisiana State University

References upon request